Managed Services

Managed Services

Our managed services offering allow clients to concentrate on current and future projects while leaving the day to day running of their IT systems to us. LANStatus has the tools, methodology, and backing expertise to work with your organization or business to establish trusted network support alongside strategic technical expertise. Our managed service offerings include:

  • Remote, real-time monitoring of servers, PCs, and server backups with e-mail alerts
  • Server statistic visibility
  • 9×5 alerts and technical support (via telephone) for servers, PCs, and network devices
  • Anti-virus and anti-spyware application licensing and management
  • Auto-updated patch management
  • Service pack installation for servers
  • Temp file removal for PCs
  • Advanced notification for critical updates and security alerts
  • Virtual CIO services & business planning review
  • Reporting & trend analysis
  • Preventative care
  • Dedicated engagement
  • On-site PC, server, and network device support (when needed)
  • Storage & backup disaster recovery
  • E-mail protection & security
  • Infrastructure assistance

 

LANStatus’ managed services offer a tested approach to enhancing, guiding, or fully managing your IT environment, allowing your personnel to focus less on the day-to-day technical management and more on your organization’s core operations. Contact us today to learn more about our managed service offerings.

IT Assessment

LANStatus begins every managed service engagement with an assessment of the existing server and network environment. This includes:

  • Assessment of Workstations and Servers
  • Citrix Environment Assessment (when applicable)
  • Network Assessment
  • Review of ISP, 3rd-party applications, and existing vendors
  • Thorough reporting
  • Identification of pros and cons of current infrastructure design
  • Identification of existing areas of concentration
  • Mapping of potential issue resolutions
  • Suggestion of industry trends and products to spearhead improvements
  • Deliverables:
    • Assessment Document
    • Current State/Desired State Summary
Server Support

LANStatus offers professional management of both Citrix and Microsoft server environments. Our server support includes:

  • System monitoring, alert processing, and outage processing
  • 24/7 technical support via phone, remote access, and server/OS administration from level 1, 2, and 3 engineers.
  • On-site technical assistance (as needed)
  • Windows patch management
  • Windows Service Pack and non-critical updates
  • Server and infrastructure device assistance via remote troubleshooting
  • Vendor coordination
  • Support requests via phone or e-mail
Network Device & Cisco Support

LANStatus provides management of environments utilizing Cisco Unified Communications. This includes:

  • Technical support administration, and troubleshooting for server, OS, and infrastructure devices via phone and remote access
  • Quarterly reporting to highlight system issues, resolutions, trends, and recommendations for alteration
  • Monitoring of routers, switches, firewalls, circuits, and servers
  • Windows OS patch management and Service Pack installation
  • Vendor coordination
  • Software support and upgrades
Workstation Support

We manage and administer Microsoft PC workstations running Windows XP or higher. Our Workstation Support offerings include:

  • Technical phone and remote access support
  • Monitoring and management of anti-virus and anti-spyware applications
  • Patch management
  • Temporary file removal
  • PC imaging
  • Remote maintenance
  • On-site workstation maintenance & support (as needed)
Remote System Monitoring

Our proactive system monitoring activities provide continuous monitoring for your servers, PC workstations, and network devices. This includes:

  • Server and network infrastructure alert notification for:
  • Hardware thresholds and availability (mem., disk, CPU, UPS, RAID)
  • Windows 2000 and above
  • Active directory
  • Microsoft Exchange Server 2000 and above
  • Microsoft SQL Server 2000 and above
  • Citrix Presentation Server
  • Virus activity

Note: our device monitoring activities includes the installation of monitoring software

Help Desk

LANStatus provides first-class support via our Help Desk, offering support for most popular applications, including Word, Excel, Outlook, and more. Our Help Desk support is provided by Apollo Health Street Solutions, the market leader in technical help desk solutions.

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Data Storage Service

Our data storage offerings provide a solution for disaster recovery and data loss and include:

  • Extreme Model Storage Server (w/ 256 bit encryption)
  • 2TB, RAID10 local storage
  • Backup support for up to 10 servers
  • 100GB off-site storage
  • E-mail and file recovery
  • Server recovery
  • Server virtualization
Managed Mail Services

Our first-class e-mail defense solutions offer the following benefits:

  • Spam blocking
  • Virus & worm scanning
  • Content & attachment filtering
  • Fraud protection
  • Attack protection
  • Outbound message filtering
  • Quarantine management
  • 24-7 monitoring and protection
  • MX Logic message continuity & disaster recovery
Hardware Maintenance
  • Hardware support
  • Guaranteed protection
  • On-call technical availability
  • Parts replacement

 

VCIO Service
  • Quarterly IT reporting to CIO
  • Alignment of business goals, budget, and IT processes
  • Infrastructure review
  • Executive recommendations
  • Dedicated executive contact for business/IT inquiries
  • Annual review of IT business
Benchmark Review
  • Overview and recommendations of IT best practices
  • 3rd party review of IT initiatives and personnel
  • IT review with engineers
  • Executive presentation
Dedicated Engagement Team

LANStatus offers accountability to ensure client satisfaction:

  • Dedicated customer support
  • Vendor escalation teams
Preventative Care

We offer proactive remote maintenance on targeted areas of the covered infrastructure. These measures allow for:

  • Monthly, quarterly, and bi-annual services
  • Summary following each preventative care service